value – Bob Little

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Keeping – and Gaining – Customers

In these challenging economic times, keeping your existing customers is a sure strategy to ride the waves of instability. That’s easier said than done - but here are eight key principles to follow. Dissatisfaction is the first step to losing business Ensure that any client dissatisfaction is detected and dealt with as soon as [...]

By Bob| May 4th, 2017|Categories: Business, Public Relations, Marketing and Sales|Tags: change, customers, marketing, sales, value|0 Comments

Compassion for ourselves

Writing recently in the Harvard Business Review, Tony Schwartz , President and CEO of The Energy Project, asked readers to think of the last time they felt ‘triggered’ or pushed into negative emotions by someone or something. Schwartz revealed that we experience negative emotions when we feel a sense of threat or danger. The trigger [...]

By Bob| June 6th, 2011|Categories: Business, Lifestyle, Philosophy and Religion|Tags: behaviour, emotions, EPICC, value, work, Workplace Matters|1 Comment