Thomson Reuters, the world-renowned source of intelligent information for businesses and professionals, is using the Docebo Cloud SaaS-based e-learning solutions platform to train and develop its IP & Science division’s global sales team.
Launched in September 2014, the Docebo system at Thomson Reuters now holds over 135 SCORM-compatible files of learning materials. Some 300 members of Thomson Reuters’ global salesforce, located on six continents, have already received learning materials – and they’ve accessed them in over 20 languages. Potentially, the system could support some 3,000 staff within the IP & Science division.
“Thanks to the Docebo LMS, key information is now getting to everyone at the same time – and, though quizzing and knowledge checks, we can be sure that our team understands the information they’re receiving,” said Erica LeBlanc, the division’s Operations Development Manager. One of four main divisions comprising Thomson Reuters, the IP & Science section currently generates annual revenues of $982m and produces an operating profit margin of 22.9%.
Before the advent of the Docebo system, Erica and her small team of trainers delivered all the division’s training, globally. This wasn’t sustainable, so the IP & Science division decided to deliver its learning materials via an LMS.
Erica explained, “When we update our products, we need to tell our customers – and the faster we can share this information, the better. We realized that, because we’re now delivering learning globally, we needed an LMS that we could customize in different languages – so that, when users access it, what they see is in their local language.”
Among other things, Thomson Reuters also wanted an LMS with a ‘sleek’, modern user interface – and one that could cope with users accessing the learning materials via various mobile devices. It also wanted a system that it could implement with minimal downtime.
“The migration was a first-rate experience,” Erica revealed. “We had the new system up and running globally within three months.”
In the longer term, Thomson Reuters wants to develop a fully blended approach, with classroom-delivered learning complementing self-paced online learning materials, augmented via webinars. Erica commented: “The Docebo platform is ideal for helping us to do this, because of ease of use – and because it’s the repository for our learning and development information.
“Our entire sales staff, as well as other parts of the IP & Science business, have access to the system,” she added. “In addition, all the subject matter experts within the company, along with our sales training course team, have access as administrators or instructors – and any Thomson Reuters manager can access the records of the people who report to them without placing a formal request.
“We’re now able to meet the demands of the sales team quickly. So, if there’s something specific that they want to learn, we can identify it, produce the relevant learning materials and get that to them – on a global scale – much quicker than was previously possible.
“Moreover, especially since we’re a global team, it cuts down on travel expenses tremendously. So the Docebo LMS helps in terms of reducing costs that, typically, would be incurred in getting everybody to have that same level of knowledge via more traditional training methods,” Erica said.
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