Waste King, the specialist collections, clearance and recycling company, has announced that its office staff are achieving above average levels of customer service.
According to Debbie Mamo, Waste King’s Sales and Customer Service Manager, the industry standard for telephone calls being answered within 30 seconds is 80 per cent.
Yet, in April this year, Waste King’s office staff answered 90 per cent of the 3,692 calls it received within 20 seconds – and 93 per cent of the calls within 30 seconds. Debbie believes that Waste King is continuing to record similarly high response levels.
Andy Cattigan, Waste King’s Operations Director, commented: “Since my colleague, Glenn Currie, founded Waste King eight years ago, we’ve tried to build the company’s reputation for high levels of customer service, backed up by a high degree of professionalism.
“In the light of these figures, it’s heartening to know that, as a company, we’re putting our principles into practice.”
Glenn and Andy formed Waste King in 2007 because they were keen to ‘do something to help the environment’.
Focusing on providing a friendly, efficient, cost-effective and environmentally friendly service, Waste King operates throughout the UK and draws its customers from both the general public and the commercial world. Its uniformed, Environment Agency-licensed staff ensure that the maximum amount of waste is recycled and that all the waste they collect is disposed of in an environmentally friendly way.
“Typically, Waste King guarantees to recycle 98 per cent of every load of waste it collects,” said Glenn Currie, Waste King’s Managing Director, “yet, while over 75 per cent of all waste is recyclable, humans only tend to recycle about 30 per cent of it – so there’s still much to be done. For example, between 20m and 50m metric tonnes of electrical and electronic waste are disposed of every year around the world but only 12.5 per cent of this waste is currently recycled.”